TTEC Services Licensed Health Care Advocate Files Suit Over Alleged Off-the-Clock Work

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A licensed health care advocate for TTEC Services Corp. claims in a lawsuit that she is owed overtime wages stemming from off-the-clock work.

According to the proposed collective and class action, the plaintiff was required to arrive at the company’s Sherwood, Arkansas call center 15 to 30 minutes prior to her shift in order to boot up equipment and be ready to take calls at her scheduled start time. The woman alleges she was inappropriately instructed to not submit this time for payment.

Additionally, the case claims the defendant’s time-keeping system automatically clocked workers out if they went a certain number of minutes without being on the phone—even if they were performing other tasks, such as completing paperwork. More still, the plaintiff claims she was not paid for time spent finishing up with customers and shutting down equipment—a process the suit says took up to 15 minutes each workday.

All told, the complaint alleges the plaintiff worked two to five overtime hours each week without compensation.