Libre Technology Accused of Wage Violations in California

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An employee of Libre Technology Inc. (which also does business as Student Loan Service, Docupop, and Student Loan Service, US) has filed suit against the company and three individuals with control of the business. The lawsuit takes issue with the defendants’ pay practices, arguing that call center employees do not receive due wages for off-the-clock work, nor promised bonuses or overtime pay.

According to the complaint, the plaintiff works at the defendants’ San Diego call center as an hourly paid “Member Success Coordinator” responsible for contacting student loan borrowers, assisting them with applying for consolidation or repayment programs, and attempting to sell them additional loan services. The plaintiff claims the defendant tracks employees’ work hours through a computer program that doesn’t account for the time it takes the workers to log on to their computers and start up the applications they need to perform their job duties, not to mention the time they spend shutting down at the end of the day. As a result, the case alleges, employees receive no wages for approximately 10 to 20 minutes of compensable work time per day.

The lawsuit then claims the defendants fail to pay employees their full, promised bonuses for generating leads. “Instead,” the suit alleges, “Defendants would often pay their Agents a lesser bonus amount without explanation.”

Finally, the case takes issue with the company’s alleged practice of failing to pay workers proper overtime wages. According to the complaint, the defendants do not factor in employees’ bonuses when determining their “regular rate” for the purpose of overtime wage calculations. The plaintiff says she works between four and six hours of overtime per week for which she is not paid at the proper time-and-a-half rate.