Lawsuit Claims Teleperformance USA Failed to Pay Employees for ‘Pre-Shift’ Work

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TPUSA, Inc. (which does business as Teleperformance USA) has been accused in a proposed class and collective action of denying employees their due wages for all hours worked. The three named plaintiffs say they were employed as customer service representatives and were required to arrive at work and training meetings 15 minutes earlier than their scheduled shift times each day. Despite this policy, the case claims the defendant didn’t allow employees to clock in before their shifts started and thereby denied them compensation for their pre-shift hours. The lawsuit alleges this time was spent on location “for [the defendant’s] benefit” and should have been properly compensated.

Moreover, the case continues, much of the allegedly uncompensated time caused employees’ weekly hours to exceed 40, meaning they are owed premium time-and-a-half wages for the extra hours.

Notably, the suit also mentions the defendant was previously sued over similar allegations in 2008 (Case No. 2:08-cv-00395).