Lawsuit Claims MedAssist Employees Subject to ‘De Facto’ Off-the-Clock Work Policy

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Firstsource Solutions USA, LLC, which operates under the name MedAssist, is the defendant in a proposed collective action that claims it unlawfully requires employees, particularly patient service representatives, floaters/trainers, and team leads, to work off the clock without pay before and after their shifts and during lunch breaks. The lawsuit, filed in Kentucky by two plaintiffs, alleges the defendant imposes a “de facto policy” that amounts to an illegal pay practice wherein employees are not paid proper time-and-a-half overtime wages since MedAssist, essentially, “has prohibited these hourly employees from reporting or clocking in more than 40 hours of work per week.”