Former Customer Service, Sales Employees Sue Verizon Over Alleged Off-the-Clock Work

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A proposed collective and class action claims that Verizon Communications, Inc. and subsidiary Verizon Wireless unlawfully permit and require their customer service and sales employees to perform off-the-clock work without pay.

The suit was filed by two former employees—a sales consultant who worked out of Pennsylvania and an Illinois-based technical customer service representative—who claim that hourly phone-based workers are expected to “answer one call after another, from the minute their scheduled shift starts until their meal break begins and from the minute their meal break ends until the minute their shift ends.” According to the plaintiffs, this policy gave them no time to complete other duties, such as submitting paperwork, checking emails, and writing up work orders. As a result, the case argues, off-the-clock work became a “de facto part of [employees’] required job duties.”

More specifically, the suit says that the plaintiffs and other employees spent 30 minutes of their meal breaks, as well as 15 minutes before and after their scheduled shifts, working on tasks they were unable to tend to while clocked in.