Customer Service Phone Worker Alleges MedImpact Healthcare Owes Overtime

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A proposed collective action has been filed against pharmacy benefit/medication information company MedImpact Healthcare System, Inc. alleging that it failed to pay telephone-based customer service reps proper overtime wages. The plaintiff claims the defendant failed to pay wages for time proposed collective members spent booting up computers, initializing software programs, reading work emails, and completing services calls, among other work-related tasks. The complaint, which cites possible Fair Labor Standards Act (FLSA) violations, alleges the defendant and its managers knew of and permitted this off-the-clock work and allowed it to go on despite its illegality.

“Despite seeing and knowing that [the plaintiff] and similarly situated telephone-based employees performed work at their stations prior to their schedule shift time start, [the defendant] and its managers on the floor of the call center did not make any effort to stop or otherwise disallow this pre-shift work and instead allowed and permitted it to happen,” the lawsuit alleges.