Class Action Claims Conduent Commercial Solutions Owes Wages for Off-the-Clock Work

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A proposed collective action filed in New Jersey lays out a former at-home customer care assistant’s allegations that defendant Conduent Commercial Solutions, LLC violated several provisions of federal labor law. The plaintiff, who worked for Conduent from April 2017 through January 2018, claims at-home customer care workers were regularly required to work off the clock to boot up, load and log into all required systems and software – tasks the defendant supposedly stipulated take place before they clocked in for their shifts. According to the suit, this off-the-clock work caused the employees to work more than 40 hours per week without proper pay. Moreover, the lawsuit says members of the proposed collective were not paid for time spent handling and resolving technical issues throughout each workday. Even further, the lawsuit states the plaintiff and similar employees often worked past the scheduled end of their shifts without pay.