Call Center Employee Sues Wells Fargo Over Unpaid Wage Allegations
by Erin Shaak
Last Updated on May 8, 2018
Kerness v. Wells Fargo Bank NA
Filed: July 27, 2017 ◆§ 2:17-cv-02516-DMF
Wells Fargo Bank, N.A. is facing a proposed collective action filed by a former employee of one of its Arizona call centers who claims the defendant failed to pay him proper wages in accordance with the Fair Labor Standards Act.
Wells Fargo Bank, N.A. is facing a proposed collective action filed by a former employee of one of its Arizona call centers who claims the defendant failed to pay him proper wages in accordance with the Fair Labor Standards Act. According to the complaint, call center employees were required to be available for calls during the entirety of each shift, meaning they were forced to begin working before their scheduled start times and after their shifts ended. The plaintiff says the time he spent booting up his computer, opening various software programs, and securing his work station amounted to an average of five to 10 minutes of uncompensated work per day. Furthermore, the suit argues that this extra time, in many instances, caused hourly paid employees to work more than 40 hours per week, meaning they should have been paid time-and-a-half overtime wages for the excess hours.
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