Wayfair Employees Owed Wages for Pre-Shift Login Time, Class Action Claims

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Wayfair faces a proposed class action lawsuit that alleges it has failed to pay hourly employees proper wages, including overtime, for time spent loading and logging into work-related computer programs prior to each shift.

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The seven-page lawsuit filed by a former remote employee in Massachusetts claims that the company has violated state law by failing to pay her for every hour she worked and issuing her final wages outside of the timelines required by the Massachusetts Wage Act.

The suit relays that the plaintiff, a Massachusetts resident, worked remotely as a Wayfair customer service representative from May 2020 to February 2023. To perform her work, the woman was required to be logged into computer programs such as Workday, Slack, email and more, the case says.

The complaint shares that under company policy, hourly employees like the plaintiff were disciplined when they were not signed into these programs by the beginning of their shift, and as a result, workers purportedly had to start booting up their computers and loading and logging into the myriad programs up to 10 minutes prior to each paid shift.

This extra time, for which Wayfair did not pay its employees, is considered compensable under state law, the filing alleges.

In addition, after terminating the plaintiff in February, the company failed to pay her final wages “at the time required” by state law, the case claims.

The lawsuit looks to represent any former Wayfair employees whose employment ended at any time since May 6, 2020 and who were not paid their final wages as required under Massachusetts law. The suit also looks to cover all hourly employees, including customer service representatives, who have worked for Wayfair at any time since May 6, 2020.

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