Wheelchair Accessibility Questions Arise in Class Action Against Interstate Hotels & Resorts

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A proposed class action has been filed in Pennsylvania against Interstate Hotels & Resorts, Inc. over allegations that the complimentary guest transportation services offered at no fewer than 22 of the defendant’s properties nationwide are not wheelchair accessible. The plaintiff, who requires a wheelchair for mobility, claims she called one of the defendant’s Sheraton locations and was told that although they offer a complimentary shuttle service, the hotel would not provide alternate forms of transportation to those who use wheelchairs or scooters. 

The lawsuit argues that the defendant’s facilities are places of public accommodation under Title III of the Americans with Disabilities Act, which requires that “fixed route systems,” such as Interstate’s guest shuttle, to meet specific accessibility requirements.