Washington Consumer Alleges Apple Illegally Failed to Disclose iPhone Repair Cost, Warranty Info Before Purchase

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A proposed class action lawsuit alleges Apple, Inc. has run afoul of Washington law by failing to provide certain repair and warranty disclosures about its iPhones prior to the point of sale.

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The 15-page lawsuit accuses Apple of violating Washington’s Telephone Buyers’ Protection Act (TBPA)—a state law enacted in 1984 to ensure companies provide consumers with adequate information about their telephone equipment before purchase.

According to the case, Apple has fallen short of the TBPA’s requirements by failing to clearly and timely disclose the party responsible for repairing its iPhones, the standard repair charges and the terms of its written warranty.

“Each of Apple’s iPhones are substantially similar in that the packaging does not disclose information that is required under the TBPA,” the suit contends. “Apple also does not post notice of the information required by the TBPA in retail stores prior to its sale of the Products to consumers.”

The case argues that Apple’s failure to properly disclose its standard iPhone repair prices is deceptive to consumers, especially since repairs can sometimes cost as much as the phone itself. For example, Apple’s support website indicates that standard repair charges for damage to an iPhone 16, priced at approximately $799, can reach up to $749, the complaint says.

The plaintiff, a Washington resident, claims she would not have paid as much for her iPhone 14, or bought it at all, had Apple adequately disclosed the device’s standard repair charges and warranty information in compliance with the TBPA.

The Apple lawsuit looks to represent all individuals who purchased an iPhone for personal use in Washington during the applicable statute of limitations period.

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