TN Consumer Claims Navient Illegally ‘Robocalled’ Her Looking for Her Brother

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A proposed class action lawsuit filed in Virginia claims lawsuit-trodden student loan servicer Navient Solutions, LLC violated the Telephone Consumer Protection Act (TCPA) by “robocalling” consumers without consent. According to the complaint, Navient placed the nuisance phone calls using an automatic dialing system, the use of which for non-emergency purposes is prohibited by the TCPA. The plaintiff, a Tennessee woman, notes the calls she allegedly received from Navient all began with a noticeable period of silence after the call was picked up, indicating the defendant may have used a “predictive dialer” in its attempts to contact consumers.

Notably, the plaintiff says in the suit that her brother took out one or more student loans—for which the plaintiff was not the co-signer or othwrwise obligated to in any way—from Navient prior to November 2016. That month, the lawsuit says, Navient (or an agent working on its behalf) began calling the plaintiff “seeking contact or location information on her brother.” After the plaintiff instructed Navient not to call her again, the company allegedly called her cell phone months later, in June 2017 and then once more the following month, again asking for information about the woman’s brother.

“Defendant Navient has numerous other federal lawsuits pending against it alleging similar violations as stated in this complaint,” the case reads. “The defendant has been sued civilly in federal court 655 times since December 2014.”