T-Mobile Class Action Lawsuit Filed Over May 2024 Price Hikes for Legacy Phone Plans

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A proposed class action lawsuit has been filed against T-Mobile after the carrier in May 2024 allegedly got rid of certain legacy fixed-price phone plans and unilaterally switched consumers to more expensive plans without their consent.

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The 48-page T-Mobile lawsuit says that although customers who signed up and paid for T-Mobile’s ONE Plan, Simple-Choice Plan, Magenta Plan, Magenta Max Plan, Magenta 55+ Plan, Magenta Amplified Plan or Magenta Military Plan were guaranteed by the carrier to pay a certain rate for as long as they remained with the particular plan, T-Mobile has outright “reneged on its promises” to not raise prices.

As of May 2024, those who subscribe to the plans listed above pay $5 more per line per month, with T-Mobile citing rising inflation as the apparent reason behind the price increases, according to the case.

“T-Mobile intentionally misrepresented that its wireless phone services would not go up in price for life or until the customer decided to cancel or change plans.”

The proposed class action lawsuit highlights that in order to obtain regulatory approval for its proposed merger with Sprint in 2020, T-Mobile pledged not to raise rates on plans for three years. Now that three years have passed since the T-Mobile and Sprint merger, which made T-Mobile the second largest cell phone network in the country, T-Mobile has raised rates on plans that were represented as having locked rates for life, even as consumers are left with fewer choices among a contracting wireless network landscape, the complaint relays.

According to the case, many T-Mobile customers signed on with the company based on the representation that the rates for the aforementioned phone plans would never be changed for as long as a consumer wanted to remain with the plan.

“The extensive advertising by T-Mobile in print and on television also motivated customers to switch to what have now become legacy plans that T-Mobile customers are no longer able to keep,” the suit shares, claiming T-Mobile is “well aware that its customers are angry at being duped by its false advertising.”

The plaintiffs in the case claim that although they signed up for T-Mobile plans based on advertisements that their rates would never increase, they each received a text message or email in May or June 2024 informing them of a price increase.

The filing mentions that each plaintiff has opted out of T-Mobile’s mandatory arbitration provision and class action lawsuit waiver contained in its most recent terms and conditions.

The new T-Mobile class action lawsuit looks to cover all United States residents who entered into a T-Mobile ONE Plan, Simple-Choice Plan, Magenta Plan, Magenta Max Plan, Magenta 55+ Plan, Magenta Amplified Plan or Magenta Military Plan that included a promised lifetime price guarantee but had their price increased without consent and in violation of the promises made by T-Mobile and relied upon by the plaintiffs.

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