StubHub Facing Class Action Over Allegedly Fraudulent Ticket Sales
Kaiser v. StubHub, Inc.
Filed: January 3, 2024 ◆§ 1:24-cv-00044
A proposed class action accuses StubHub of defrauding consumers by “knowingly” advertising and brokering the sale of fraudulent tickets.
A proposed class action accuses StubHub of defrauding consumers by “knowingly” advertising and brokering the sale of fraudulent tickets.
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The eight-page lawsuit claims the online ticket exchange and resale platform has unlawfully profited from a “criminal enterprise” wherein it facilitates the sale of tickets it has no authority to sell.
The suit was filed by a New York City resident who says he purchased two tickets for the Tottenham Hotspurs versus Liverpool soccer game on September 30, 2023 at Tottenham Hotspur Stadium in England through StubHub.com. According to the case, the man received several emails from the defendant confirming his purchase of the tickets and claiming that his order was “100% [g]uaranteed.”
Two days before the match, the plaintiff received another email from StubHub with instructions on how to download his tickets, the complaint shares. However, when the man arrived at the stadium on September 30, “the ticket scanner did not recognize the tickets” and the plaintiff was sent to the ticket office, the filing relays.
A ticket office employee informed the plaintiff that his tickets were “fraudulent/invalid” and that StubHub was not authorized to sell nor act as a third-party broker for tickets to events at Tottenham Hotspurs Stadium, the complaint says.
“The ticket office employee also stated that previous StubHub customers had identical experiences to [the plaintiff] and were turned away on their game days,” the lawsuit states.
According to the suit, StubHub has been “repeatedly notified by Tottenham Stadium and other entertainment and sports venues” that it is not authorized to sell tickets to their events, but the company has “ignored these communications.”
The case alleges that the defendant has wrongfully sold hundreds of invalid, unauthorized Tottenham Hotspurs Stadium tickets and thousands of others to a variety of events.
“By advertising and brokering ticket sales it knew and had notice it was not authorized to broker, [StubHub] knowingly collected fees to which it was not lawfully entitled and thereby converted monies that did not belong to [the company],” the complaint charges.
The lawsuit looks to represent any consumers who bought invalid and/or bogus tickets on StubHub.com for which the company served as a seller or third-party broker but knowingly, fraudulently and/or recklessly facilitated the sale without authorization to do so.
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