Sofar Sounds’ Ticket Booking Fee Violates New York Law, Class Action Claims

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A proposed class action lawsuit claims Sofar Sounds has violated New York law by failing to disclose a $2 event ticket “booking fee” prior to online checkout.

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The 12-page lawsuit alleges that the company, which operates entertainment venues for live music events in cities nationwide, has been “nickel and diming” consumers who buy event tickets on SofarSounds.com in violation of the New York Arts and Cultural Affairs Law.

Per the suit, the law requires operators of places of entertainment to disclose the total cost of a ticket, including any additional fees, before the ticket is selected for purchase. The statute also precludes such companies from increasing ticket prices during the checkout procedure, the case says.

The complaint claims that instead of disclosing its $2 per ticket booking fee at the beginning of the purchase process, as required by state law, the defendant surprises consumers with the added charge at checkout, after they have clicked through numerous pages to choose a location, venue type and specific event to attend.

Once a consumer selects a concert, they are taken to a screen displaying fee-less ticket prices, the filing relays. After clicking “add to cart,” the customer is routed to the checkout page, where the booking fee and now-increased total ticket cost are revealed for the first time, the suit contends.

“This cheap trick has enabled [Sofar Sounds] to swindle substantial sums of money from its customers,” the case charges.

The lawsuit looks to represent anyone in the United States who purchased concert tickets on SofarSounds.com at any time since August 29, 2022.

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