Shake Shack Hit with ADA Class Action Over Website Accessibility

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Shake Shack Inc. is the latest popular eatery to be hit with a proposed class action alleging its website is not compliant with the Americans with Disabilities Act (ADA). Filed in New York, as were many other lawsuits citing similar allegations, the 27-page complaint claims blind and visually impaired consumers cannot independently navigate ShakeShack.com—on which sighted users can access restaurant locations and hours of operation, browse menus and prices, and purchase gift cards—due to the site’s incompatibility with commonly used screen reading software. From the lawsuit:

“These access barriers on [Shake Shack’s] website have deterred [the plaintiff] from visiting [the defendant’s] physical restaurant locations, and enjoying them equal to sighted individuals because: [the plaintiff] was unable to find the location and hours of operation of [Shake Shack’s] physical restaurants on its website, preventing [the plaintiff] from visiting the locations to purchase items and to view the items. [The plaintiff] intends to visit the defendant’s restaurants in the near future if he could access their website.”