SeatGeek Lawsuit Claims Ticket Platform Hides Added ‘Junk Fees’ Until Checkout
Carbonell v. SeatGeek, Inc.
Filed: November 7, 2024 ◆§ 2:24-cv-02087
A class action accuses SeatGeek of unlawfully “ambushing” consumers with “junk fees” that are quietly tacked on at the end of the ticket purchase process.
A proposed class action lawsuit accuses SeatGeek of unlawfully “ambushing” consumers with “junk fees” that are quietly tacked on at the very end of the online ticket purchase process.
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The 21-page lawsuit against SeatGeek relays that as a consumer proceeds through the purchase flow, the online ticketing platform consistently advertises ticket prices without fees. It is only on the final checkout page, hidden in tiny font, that the platform reveals an additional 35 percent fee on top of the total ticket cost, the case asserts.
According to the class action suit, SeatGeek’s use of “drip pricing”—a deceptive tactic whereby companies add previously undisclosed charges to a product’s price as consumers go through the buying process—has violated a Nevada law that prohibits companies from reselling tickets without first fully divulging the total cost of a ticket, including extra fees.
“This sleight-of-hand is highly misleading and likely to trick reasonable consumers into paying more for tickets than they believed they would be,” the complaint contends. “Reasonable consumers have no reason to be on the lookout for altered terms of purchase on confirmation screen [sic] after they had been presented with one price and were continually presented with that same price on nearly identical side-bars for multiple screens, as they submitted their personal, billing, and credit card information.”
The plaintiff, a Las Vegas resident, claims he was forced to pay the “surprise junk fees” when he purchased a concert ticket through SeatGeek.com even though the added charges were never clearly and conspicuously disclosed to him, as required by state law.
The lawsuit looks to represent anyone in the United States who purchased tickets to an event in Nevada using SeatGeek.com or the company’s mobile application at any time since November 7, 2020.
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