SeatGeek Hit with Class Action Over Allegedly Hidden Online ‘Junk Fees’
Vasell et al. v. SeatGeek, Inc.
Filed: February 6, 2024 ◆§ 1:24-cv-00932
SeatGeek faces a class action wherein consumers claim the ticket sales platform has unlawfully hidden certain added fees until the end of the online purchasing process.
SeatGeek faces a proposed class action wherein three New York consumers claim the ticket sales platform has unlawfully hidden certain added fees until the very end of the online purchasing process.
Want to stay in the loop on class actions that matter to you? Sign up for ClassAction.org’s free weekly newsletter here.
The 20-page lawsuit alleges that when a consumer visits SeatGeek.com, the company initially quotes the shopper one price and only at checkout reveals hefty added fees that substantially increase the total ticket cost.
The suit contends this tactic violates New York’s Arts and Cultural Affairs Law, which requires ticket sale or resale platforms to clearly disclose the total cost of a ticket, including any additional fees, before the ticket is selected for purchase. The law also precludes a company from increasing a ticket’s price during the purchase process, and requires them to conspicuously display the portion of the cost that constitutes a service fee or other surcharge, the case adds.
As a result of SeatGeek’s allegedly misleading practices, consumers are tricked into buying tickets that ultimately include unexpected “junk fees,” the complaint argues.
“Despite having the ability to properly portray the true total cost of a ticket up front, including any additional fees, [SeatGeek] systematically and intentionally misrepresents what [it] will ultimately charge consumers,” the filing claims.
According to the lawsuit, a consumer who buys an event ticket on SeatGeek.com is first presented with a screen that displays seating options and corresponding ticket prices. Though ticket costs have a fine-print notation indicating that the price includes an added fee, no further explanation of the surcharge is provided, the suit says.
It is only after navigating through multiple screens to finalize their purchase that the user arrives at the order summary page, where the extra fees and now-increased total ticket price are revealed, the case shares.
The plaintiffs claim that after initially being quoted ticket prices without fees by SeatGeek, they were respectively charged between $27.87 and $31.24 in fees per ticket at checkout.
The lawsuit looks to represent anyone who purchased tickets through SeatGeek.com who were subjected to a ticket sales process which violated New York’s Arts and Cultural Affairs Law.
Get class action lawsuit news sent to your inbox – sign up for ClassAction.org’s free weekly newsletter here.
Hair Relaxer Lawsuits
Women who developed ovarian or uterine cancer after using hair relaxers such as Dark & Lovely and Motions may now have an opportunity to take legal action.
Read more here: Hair Relaxer Cancer Lawsuits
How Do I Join a Class Action Lawsuit?
Did you know there's usually nothing you need to do to join, sign up for, or add your name to new class action lawsuits when they're initially filed?
Read more here: How Do I Join a Class Action Lawsuit?
Stay Current
Sign Up For
Our Newsletter
New cases and investigations, settlement deadlines, and news straight to your inbox.
Before commenting, please review our comment policy.