Reservations.com Hit with Class Action Over Allegedly Hidden Booking Fees

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Orlando company Benjamin & Brothers, LLC, which runs hotel booking website Reversations.com, is the defendant in a proposed class action alleging its business practices, from the sale of hotel rooms to the administration of its booking platform, are wholly “unfair, unlawful, unethical, deceptive, unconscionable, and/or fraudulent.”

The lawsuit centers around the defendant’s alleged practice of charging a hidden $14.99 fee for each hotel room booked and its cancellation policy, which the complaint describes as deceptive. Jointly filed by an individual and an Illinois-headquartered business, the complaint claims the plaintiffs, after calling the defendant to book three hotel rooms in Kentucky, needed to make changes to their reservation and called the hotel again. A hotel worker then reportedly told the plaintiff that their reservation could not be modified, and that they instead would have to contact Reservations.com directly, something the hotel employee supposedly said “happens all of the time.”

The plaintiffs argue that despite following the defendant’s cancellation policy posted on its website, they were unable to cancel the rooms that they no longer needed. The parties allege that Reservations.com thereby made it impossible for them to cancel their hotel rooms. Moreover, the plaintiff say that they were also hit with a hidden $14.99 fee for each room they booked that was not disclosed prior to the rooms being reserved. The fees did not come to light until after the plaintiffs viewed their credit card statement, the case claims.