Quantum 3 Media Illegally ‘Wiretaps’ Website Visitors’ Electronic Communications, Class Action Alleges

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Quantum 3 Media, LLC faces a proposed class action that claims the company secretly tracks and records website visitors’ keystrokes, mouse clicks and other electronic communications.

The nine-page suit alleges the defendant has violated the California Invasion of Privacy Act by “wiretapping” the online communications of visitors to its website without disclosing that their interactions with the site are being recorded and monitored.

Per the case, Quantum 3 Media, a customer acquisition engine for the insurance industry, uses software on quantum3media.com to document consumers’ consent to receive telemarketing calls. The lawsuit alleges, however, that this software also allows the defendant to record website visitors’ keystrokes, mouse clicks, data entries and other electronic communications on the site.

The case claims that Quantum 3 Media’s wiretapping begins as soon as a person begins interacting with its website.

According to the complaint, Quantum does not disclose anywhere on its website, including in its privacy policy, that it “employs such wiretaps.” Moreover, even if the company’s tracking activity were disclosed to website visitors, they would be unable to read such a disclosure until after their electronic communications were recorded, the lawsuit contends.

The case looks to represent anyone in California who, within the past year, visited Quantum 3 Media’s website and whose electronic communications were intercepted, recorded or monitored by the company without their consent.

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