in Newswire Published on April 12, 2019

PillPack Sued Over Allegedly Unsolicited Promotional Phone Calls [UPDATE]

Last Updated on July 11, 2024

Williams v. Pillpack Llc

Filed: April 12, 2019 ◆§ 3:19cv5282

PillPack LLC is facing a lawsuit from a Washington resident who claims to have received unsolicited promotional calls from the online pharmacy.

Defendant(s)

Pillpack, Inc.

Law(s)

Telephone Consumer Protection Act

State(s)

Washington

July 11, 2024 – Settlement Reached in PillPack Unsolicited Phone Call Lawsuit

PillPack has agreed to settle the proposed class action lawsuit detailed on this page, according to court documents.

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Per a joint notice filed on July 2, 2024, PillPack and the plaintiff have reached an agreement in principle to resolve their dispute on a class-wide basis. The parties requested that the court pause the litigation as they negotiate the terms of a settlement agreement, which they plan to submit for approval on or before August 13, 2024.

ClassAction.org will update this page if and when more settlement details are available, so be sure to check back often.

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PillPack LLC is facing a proposed class action lawsuit from a Washington resident who claims to have received unsolicited promotional calls from the online pharmacy.

The lawsuit alleges that PillPack used an automatic telephone dialing system to place two calls to the plaintiff’s cell phone without first obtaining his written consent to be contacted, an apparent violation of the Telephone Consumer Protection Act (TCPA). The man adds that he had no prior relationship with the company and that his phone number has been listed on the National Do Not Call registry since 2010.

According to the complaint, PillPack, an Amazon subsidiary, promotes its prescription refill services by placing automated calls to prospective customers. When taking the call, recipients are apparently met with a prerecorded prompt asking if they take prescription medication. If the consumer confirms that they do, the case continues, the call is transferred to a customer service representative.

The suit estimates that the amount of people who received similar unauthorized calls “likely number(s) in the hundreds or thousands.”

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