NY Consumer Claims Nordstrom’s Website Is Not Compliant with ADA

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A proposed class action filed in New York claims Nordstromrack.com, the discounted version of defendant Nordstrom, Inc.’s higher-end online retail outlet Nordstrom.com, is not compliant with the Americans with Disabilities Act (ADA). In what may signal the beginning of a new wave of ADA-website lawsuits perhaps sparked by last month’s landmark ruling against Florida grocery and pharmacy chain Winn-Dixie, the plaintiff, whose name appears on numerous complaints posing similar allegations, claims Nordstromrack.com contains numerous accessibility barriers that prevent him from using screen-reading software common utilized by blind and visually impaired folks to independently navigate the Internet.

The crux of the plaintiff’s lawsuit is Nordstrom’s alleged “failure and refusal to remove access barriers to its website,” which the case argues have denied blind and visually impaired consumers “equal access to [the defendant’s] retail clothing stores and the numerous goods, services, and benefits offered to the public through the website.”

The case further claims the plaintiff was unable to find the location and hours of Nordstrom’s physical stores on Nordstromrack.com and, as a result, was prevented from visiting the company’s brick-and-mortar locations.