Northeast Georgia Health System Hit with Class Action Over Alleged Spam Calls

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A Georgia consumer claims in a proposed class action that he received at least 200 unsolicited, pre-recorded phone calls from Northeast Georgia Health System, Inc. in less than two months.

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The 13-page case alleges that the community health system, in violation of the federal Telephone Consumer Protection Act, has placed automated medical debt collection calls to individuals who never provided their consent to be contacted.

According to the lawsuit, the plaintiff began receiving pre-recorded phone calls to his cell phone from the defendant in October 2023 despite having never used Northeast Georgia Health System’s healthcare services.

The complaint says that soon after the calls began, the man got in touch with a live employee who confirmed that he did not owe a debt to Northeast Georgia Health System and should not be receiving the calls. Nevertheless, the calls continued, the suit contends.

The plaintiff then complained to three additional Northeast Georgia Health System employees about the unwanted phone calls to no avail, the suit says. The filing claims that one representative for the defendant, when asked why Northeast Georgia Health System was still contacting the plaintiff, stated, “I don’t know what to tell you.”

Between October 2023 and into November of this year, the plaintiff received at least 200 unauthorized calls from Northeast Georgia Health System, which harmed him in the form of “annoyance, nuisance, and invasion of privacy,” the case contends.

“In fact, [the plaintiff] was so frustrated because of the unwanted pre-recorded calls that he received from the Defendant, he incurred a financial cost and had his phone number changed,” the filing says.

The lawsuit looks to represent anyone in the United States who, within the past four years, received a call to their cell phone with an artificial or pre-recorded voice from Northeast Georgia Health System in connection with a medical debt that was not assigned to a person with a medical debt or their authorized representative.

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