MRS BPO Knocked with Class Action Over Debt Collection Practices

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A proposed class action filed against MRS BPO, LLC claims the debt collection agency ran afoul of the Fair Debt Collection Practices Act (FDCPA) by failing to clearly state in collection letters the actual amount of debt owed by the plaintiffs. The lawsuit alleges the defendant, in its collection letters sent to the plaintiffs, included language stating that the listed dollar amount owed “may or may not be reflective of the current balance.” The vagueness of that language, the lawsuit argues, violates FDCPA guidelines saying that not only do debt amounts need to be listed in collection letters, they must also be listed clearly and unambiguously.

“The statement on the letters that the dollar amount ‘may or may not be reflective of the current balance’ would make the least sophisticated consumer uncertain as to the amount of the debt,” the complaint reads, possibly leaving the debtor unable to determine the exact amount of debt owed.