Monster Reservations Group Facing Class Action Over Alleged Robocalls

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Monster Reservations Group faces a proposed class action over its alleged practice of placing unsolicited vacation package telemarketing calls to consumers nationwide.

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According to the 18-page case, Monster Reservations Group has run afoul of the federal Telephone Consumer Protection Act (TCPA) by soliciting vacation packages to consumers whose cell phone numbers are on the National Do Not Call (DNC) registry. The lawsuit claims that the company, in further violation of the TCPA, continues to contact consumers after they’ve requested that the calls stop.

The plaintiff, a North Carolina resident, says that although her cell phone number has been listed on the DNC registry since 2012, she began receiving vacation package solicitation calls in July 2023 from the defendant, or third-party telemarketing companies hired to place calls on its behalf.

Per the complaint, the callers did not mention a company name when they called and would hang up when asked for more information about who they worked for. However, when the phone number used to contact the plaintiff is called, an employee identifies the company name as “Travel Services” and then transfers the call to Monster Reservations Group, the suit relays.

Monster Reservations Group repeatedly initiated these telemarketing solicitations despite the fact that the plaintiff has never sought out the company’s services and or provided it with her written consent to be contacted, the suit alleges. The plaintiff also claims to have continued to receive calls from the defendant despite asking them to stop on multiple occasions.

The lawsuit says many consumers have reported similar experiences online, with one commenter stating on the Better Business Bureau’s website that Monster Reservations Group “continues to call me even though Ive [sic] been asked to be placed on the do not call list.”

The case alleges the defendant has failed to implement TCPA-mandated procedures for maintaining an internal do-not-call list, causing the plaintiff and other consumers “annoyance” and invading their privacy.

The lawsuit looks to represent anyone in the United States who, within the past four years, received more than one telephone call within a 12-month period from Monster Reservations Group, or anyone on its behalf, to a phone number that had been registered with the National Do Not Call registry for at least 30 days.

The suit also seeks to cover anyone in the United States who, within the past four years, received more than one call within a 12-month period from Monster Reservations Group or anyone on its behalf, including at least once after the company’s records reflect the person requested that they stop calling.

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