Marriott Vacations Worldwide Hit with Class Action Over Alleged Telemarketing Calls

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A proposed class action claims that Marriott Vacations Worldwide has illegally placed unsolicited telemarketing calls without authorization, even after consumers have requested that the company stop contacting them.

According to the 20-page suit, call centers employed by Marriott Vacations Worldwide have repeatedly contacted phone numbers on the National Do Not Call Registry to solicit vacation rental services and timeshares. The case alleges Marriott Vacations Worldwide purchased consumer contact and demographic information, which it has used to call individuals without consent, from multiple lead generators.

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The complaint alleges that during 2021 and 2022, the plaintiff, a Texas consumer, received calls from Marriott Vacations Worldwide offering vacation packages, even though the woman’s number had been registered on the National Do Not Call Registry and she never gave the company permission to contact her. Further, the filing contends that the plaintiff told Marriott Vacations Worldwide multiple times to remove her from any internal call lists and to stop calling her, but the company continued to contact her “many times.”

Per the suit, several of Marriott Vacations Worldwide’s “overzealous” telemarketing practices, such as contacting phone numbers listed on the Do Not Call Registry without obtaining prior express written consent and continuing to call after receiving requests to stop, are prohibited under the federal Telephone Consumer Privacy Act (TCPA).

Additionally, the complaint charges that Marriott Vacations Worldwide has illegally placed more than one unsolicited phone call to the consumer within a 12-month period, and used a pre-recorded or automatic telephone dialing system to place calls without securing permission beforehand.

The lawsuit looks to stop Marriott Vacations Worldwide’s alleged misconduct, which has allegedly caused consumers harm in the form of “aggravation, nuisance, and invasion of privacy that necessarily accompanies the receipt of unsolicited and harassing telephone calls, as well as the monies paid to their carriers for the receipt of such telephone calls.”

The suit looks to represent anyone in the United States who, within the past four years, received more than one telephone call within a 12-month period from Marriott Vacations Worldwide, or anyone on its behalf, to a phone number that had been registered with the National Do Not Call Registry for at least 30 days.

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