LoanDepot Hit with Class Action Over Alleged Robocalls

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LoanDepot.com, LLC faces a proposed class action over its alleged practice of robocalling consumers who never consented to be contacted and whose numbers are listed on the National Do Not Call Registry.

According to the lawsuit, LoanDepot has violated the Telephone Consumer Protection Act (TCPA), a federal law that prohibits the use of an automatic telephone dialing system or artificial or prerecorded voice to place non-emergency telemarketing calls unless the caller has obtained the recipient’s prior express consent to be contacted.

Per the suit, LoanDepot uses a prerecorded voice message for its telemarketing calls and repeatedly ignores consumers’ requests that it stop calling them. The plaintiff, a Phoenix, Arizona resident, claims to have received a call on her cell phone from LoanDepot that played a prerecorded message stating she could obtain money to pay off outstanding debts. Per the suit, the plaintiff could tell the message was prerecorded because a live agent came on the line after it concluded by stating she could qualify.

The plaintiff says she called LoanDepot back and informed the company that it “should not be calling her.” According to the case, the call to the plaintiff’s cell phone violated the TCPA given the woman never provided prior consent to be contacted using a prerecorded voice and that her cell phone number was listed on the National Do Not Call Registry.

Cited in the lawsuit is a purported sampling of online complaints from consumers who claim to have received similar calls from LoanDepot, as well as reviews of the company from former employees who say they were required to “cold call[]” consumers.

Aside from monetary damages, the lawsuit seeks an injunction barring LoanDepot from continuing its “unsolicited calling activity.”

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