Legion T5 28IMB05 Freezing, Crashing Caused by ‘Incompatible’ Nvidia Drivers, Class Action Claims [DISMISSED]
Last Updated on April 19, 2024
Dinwiddie v. Lenovo (United States) Inc.
Filed: November 22, 2022 ◆§ 2:22-cv-00218
Lenovo faces a class action that claims its Legion T5 28IMB05 desktop computer consistently freezes or crashes due to apparently “incompatible” Nvidia audio and graphics drivers.
Michigan
April 19, 2024 – Federal Judge Tosses Legion T5 28IMB05 Lawsuit Against Lenovo
The proposed class action lawsuit detailed on this page was dismissed on March 27, 2024 after a federal judge found that the plaintiff failed to adequately plead his claims.
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In an 11-page order granting Lenovo’s motion to dismiss the case, U.S. District Judge Paul L. Maloney ruled that the plaintiff’s fraud claims fail because they are premised on “general marketing language” that he “construed as deceptive guarantees.”
“In essence, Plaintiff strung together some marketing language and now pleads fraud in a deficient manner,” Judge Maloney summarized.
Although the plaintiff argued that Lenovo misleadingly advertised the Legion T5 28IMB05 desktop computers as able to offer “solid performance,” the court found that the phrase is too “unspecific and immeasurable” to sustain a claim for fraudulent misrepresentation.
“Also, none of [the defendant’s] marketing expressly promised that the product would not freeze or crash and run smoothly during operation,” the judge wrote.
Judge Maloney also found that the plaintiff cannot claim Lenovo breached its contract with him, given that the man purchased his computer from a third-party retailer and was, therefore, never in privity with the defendant.
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Lenovo faces a proposed class action that claims its Legion T5 28IMB05 tower desktop computer consistently freezes or crashes due to apparently “incompatible” Nvidia audio and graphics drivers.
The 12-page lawsuit out of Michigan calls the frequent freezing and crashing issues “especially frustrating” for users since Lenovo has not categorized the problem as a defect, meaning repairs are not covered under warranty.
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“Had Plaintiff and proposed class members known the truth, they would not have bought the Product or would have paid less for it,” the suit contends.
Among the features Lenovo touts in marketing its computers is the Nvidia GeForce GTX 1650 Super discrete graphics card for gaming and graphic designing, a component capable of delivering an “optimal visual experience,” the lawsuit says. Lenovo’s description of the Nvidia graphics card “tells consumers that it will function reliably, not freeze or crash, and run smoothly during operation subject to normal use,” the filing contends.
Despite users’ expectations, the lawsuit says, “hardware and software defects” cause the Legion T5 28IMB05 desktop computer, which reportedly retails for nearly $2,000, to consistently and severely freeze or crash, significantly interrupting consumers’ use of their devices.
According to one user complaint posted online, the desktop freezes “in multiple scenarios,” where “the screen completely freezes, the clock doesn’t update, and the caps lock light does not respond.” The same user added that the only way out of the freeze is doing a forced shutdown of the machine, according to the case.
Another user complained that their Legion T5 tower kept freezing “multiple times throughout the day,” most often when they watched videos or visited shopping websites/apps, the suit says. The user claimed to have to manually shut down the machine by pressing the power button and then rebooting it, only for the computer to work again for “a couple of hours and then freeze up again.”
According to the complaint, an “identified cause” of the freezing/crashing problems is the T5 tower’s Nvidia audio and graphics drivers, which are “believed [to be] incompatible with the Product’s other drivers, software and components.”
Although temporary solutions exist, including re-installing the relevant drivers, a permanent fix has eluded users, the filing relays.
The lawsuit looks to cover consumers in Michigan, Utah, West Virginia, Kansas, Montana, Wyoming, Texas, Iowa, Nebraska, Mississippi, South Carolina and Oklahoma who bought a Lenovo Legion T5 28IMB05 tower desktop computer during the applicable statute of limitations period.
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