Lawsuit: Web.com Group Robs Subscribers Through Unclear Recurring Charges

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Web.com Group, Inc. – which offers consumers website support and construction services – is facing a proposed class action lawsuit alleging that its automatic renewal process violates California state law. The complaint claims that when consumers subscribe to the defendant’s services through www.register.com, the terms of the agreement are not “set forth in clear and conspicuous language.” According to the suit, the defendant fails to clearly communicate “the recurring nature” of the subscription program and the charges associated with it, as well as the cancellation policy. As a result, the plaintiff says, Web.com continuously charges consumers for its services without their consent and fails to clearly provide retainable information about how to cancel.