Lawsuit Says Ocwen Loan Servicing Violated Consumer Protection Laws

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Nationwide loan servicer Ocwen Loan Servicing, LLC is alleged to have violated the Telephone Consumer Protection Act (TCPA), the Fair Debt Collection Practices Act (FDCPA) and the Florida Consumer Collection Practices Act (FCCPA). In a proposed class action lawsuit, a Florida woman claims Ocwen “makes repeated, abusive, and harassing” phone calls to consumers’ cell phones using an automatic dialing system—all without prior express written consent and “regardless of a consumer’s demand to cease and desist.” From here, the plaintiff lays out more allegedly deceptive behavior:

“Furthermore, [Ocwen] will often foreclose on, or substitute in on foreclosure actions in an attempt to collect on the debts underlying the loans it services. This does not seem devious until it is revealed that, even after a consumer hires an attorney to represent, protect, and communicate on their behalf, [Ocwen] continues to berate the consumer with incessant auto-dialed and pre-recorded calls, as well as letters and bills pertaining to the debt,” the complaint reads.