Lawsuit: Professional Claims Bureau Imposes ‘False Sense of Urgency’ on Consumers

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Professional Claims Bureau, Inc. is on the receiving end of a proposed class action that alleges violations of the Fair Debt Collection Practices Act (FDCPA). The complaint claims the plaintiff received a collection letter from the defendant that contained the following statements:

“Prompt Payment is expected when your earliest opportunity allows. Prompt payment is required to maintain this agreement.”

The lawsuit argues that the language in the letter “impresses a false sense of urgency,” noting that the settlement offered in the letter is a full payment of the alleged debt and would “surely be available in the future.” The complaint goes on to claim that the letter implies an agreement had been made between the plaintiff and the defendant without stating the terms of the agreement.