Lawsuit: NYSC Operating Companies Deny 'Passport' Members Promised Access to All Gym Locations

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Town Sports International, LLC and Town Sports International Holdings, Inc. are on the receiving end of a proposed class action lawsuit that claims they unlawfully denied customers with “Passport Memberships” access to some of their gym locations. The defendants allegedly operate New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, and Philadelphia Sports Clubs and offer customers who purchase passport memberships “all access” to use “any TSI club at any time.”

The suit argues, however, that the defendants have denied passport members access to their re-branded “Elite” or “Flagship” gyms for which additional fees are charged. The plaintiffs claim they paid more for premium memberships “based on promised access that was not provided” and have relied on the defendants’ false representations only to be robbed of the value of their purchases.

Furthermore, two of the plaintiffs allege they originally filed suit in the New York State Supreme Court and were then “berated” by the defendants’ CEO and prohibited from accessing TSI gyms. They claim the defendants’ unlawful cancellation of their memberships was retaliation for their complaints about the gyms’ allegedly illegal practices.