Lawsuit: NCTUE Unlawfully Ignored Consumers’ File Requests

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National Consumer Telecom & Utilities Exchange, Inc. (NCTUE) is on the receiving end of a proposed class action that claims it violated the Fair Credit Reporting Act (FCRA) by failing to grant consumers access to all information included in their files. The complaint notes that NCTUE purports to be a “consumer reporting agency that maintains data such as payment and account history, reported by telecommunication, pay TV and utility service providers that are members of NCTUE.” Moreover, the complaint says NCTUE, until some time this year, represented on its website that consumers could obtain their files by writing to the company's Atlanta, Georgia address. According to the suit, the plaintiffs requested their files from NCTUE and received no response. The case argues that this conduct is unlawful because the defendant, as a consumer reporting agency, is bound by the FCRA and must disclose the information it reports about consumers.