Lawsuit: EOS CCA Threatens Consumers with Undisclosed Fees

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Collecto, Inc. (which does business as EOS CCA) is on the receiving end of a proposed class action lawsuit that claims it included ambiguous language in collection letters to threaten consumers into paying off their debts. The plaintiff says she received a letter from EOS that stated her principal balance and listed “Fees” and “Coll. Costs” as $0.00. The suit argues that the letter contained no explanation of these charges and implied that they could be added in the future. From the complaint:

“The unsophisticated consumer would be confused by the nebulous references in EOS’s letter to ‘Fees’ and ‘Coll. Costs’ and would have no idea what those charges potentially could be, or whether they would be legitimate.”

According to the lawsuit, EOS included this language to intimidate consumers and threaten them into paying off their alleged debt quickly in order to avoid being charged undisclosed fees.