Lawsuit: Debt Collectors 'Hide' Consumers' Rights

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UnitedHealth Group, Inc., along with subsidiaries Ingram & Associates LLC and OPTUM360, LLC, are defendants in a proposed class action lawsuit that claims they overshadowed consumers’ rights in collection letters. The plaintiffs allege that they received letters from the defendants instructing them to call the defendants immediately and demanding payment. These statements overshadowed the plaintiffs’ right to dispute the debts or obtain validation, which were listed on the back of the letter, according to the complaint. The suit argues that the defendants failed to clearly disclose consumers’ rights under the Fair Debt Collection Practices Act by emphasizing the demand for immediate contact and payment, while “hiding” the required disclosures.