Lawsuit Claims Wells Fargo Placed More than Two Collection Calls Per Week to Mass. Residents

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A proposed class action claims Wells Fargo Bank, N.A. has unlawfully placed more than two collection calls per week to Massachusetts consumers.

The lawsuit, alleging violations of Massachusetts law, states it is an “unfair or deceptive act or practice” for a creditor to place more than two calls to a debtor within a seven-day period.

According to the suit, the defendant, which does business as Wells Fargo Home Mortgage, contacted the plaintiff’s cell phone numbers more than twice per week in order to collect an alleged debt related to her home mortgage loan. During the calls, Wells Fargo demanded that the plaintiff make a payment toward the debt, which was alleged to be more than 30 days past due, the suit relays.

The plaintiff says she became “angry, frustrated and anxious, and suffered from emotional distress” as a result of Wells Fargo’s repeated collection calls. Per the case, the calls were also distracting and inconvenient and wasted the plaintiff’s time and energy.

The lawsuit looks to represent all Massachusetts residents who, within the past four years, have received more than two telephone calls regarding a debt from Wells Fargo Home Mortgage within a seven-day period to their residence, cell phone, or other provided number.

Initially filed in Plymouth County, Massachusetts Superior Court, the lawsuit was removed to the state’s district court on January 21, 2021.

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