JPMorgan Chase Bank Hit with Class Action Over Alleged Telemarketing Calls

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JPMorgan Chase Bank, NA faces a proposed class action filed by a man who claims the finance heavyweight has placed unlawful telemarketing calls to consumers’ cell phones without consent.

According to the case, the plaintiff received an automated call to his cell phone from JPMorgan Chase on December 26, 2019, despite never having provided his consent to be contacted. The plaintiff alleges that when he redialed 1-(800)-945-2000—the number from which the call was placed—he was directed through an automated system after which a prerecorded voice stated, “Welcome to Chase card services ...”

“At no point did Plaintiff inquire Defendant about its services or provide authorization to receive autodialed calls on his cellular telephone from Defendant,” the complaint claims.

The lawsuit alleges that JPMorgan Chase has a “policy and regular practice” of placing, or knowingly sanctioning, automated telemarketing calls in order to solicit consumers to open accounts with Chase Bank. The plaintiff claims he was “frustrated and distressed” that the defendant “harassed” him even though he never had any contact with JPMorgan Chase.

Per the lawsuit, the federal Telephone Consumer Protection Act (TCPA) prohibits the placement of automated or prerecorded telemarketing calls for non-emergency purposes without the prior express consent of the recipient.

“All violations by Defendant were knowing, willful, and intentional, and Defendant did not maintain procedures reasonably adapted to avoid any such violation,” the suit alleges.

The case looks to cover anyone who, within the past four years, received a call from the defendant or its agents or employees to their cell phone that was made through the use of an automatic telephone system or used an artificial or prerecorded voice.

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