iFIT Class Action Says Software Update Left Fitness Equipment ‘Totally Inoperable’ [SETTLEMENT]
Last Updated on May 16, 2024
Balfour et al. v. iFIT Health and Fitness, Inc.
Filed: January 20, 2023 ◆§ 1:23-cv-00067
A class action alleges a mandatory software update pushed out by iFIT has rendered the touchscreen monitors on the company’s products “totally inoperable."
May 16, 2024 – iFit Console Settlement Given Preliminary Approval
United States District Judge Colm F. Connolly granted preliminary approval to a settlement ending the iFit class action lawsuit detailed on this page on April 5, 2024.
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According to court documents, the iFit software bug settlement covers anyone in the U.S. or its territories who, on or before January 23, 2023, bought any fitness equipment manufactured by iFit that was equipped with a Royal Wolf, Argon 1 or Argon 2 touchscreen tablet, and who connected the product to the iFit network between November 1, 2021 and January 23, 2023.
The official iFit settlement website can be found at iFitConsoleSettlement.com. To submit an iFit settlement claim form, head to this page and enter the unique ID found on your class action settlement notice.
Click here for a list of products covered by the iFit settlement.
iFit settlement claim forms must be submitted online or by mail by May 6, 2025.
A memo submitted by the plaintiffs in February in support of their motion for preliminary settlement approval says the “uncapped” iFit deal provides class members who submit a timely, valid claim with a repair program, refunds for prior repairs, and credits for those who disposed of their broken iFit fitness equipment.
For iFit users who are still in possession of a covered device, or whose device fails by May 6, 2025, iFit has agreed to replace and install a replacement tablet or console at no cost, and cover the cost of replacement parts and service.
For class members who, on or before May 6, 2024, paid iFit to fix a device that failed due to the software defect, iFit will refund any documented and verified amounts paid to repair or replace the device’s console or tablet, including all amounts paid to iFit for diagnosis, replacement parts, and accompanying service.
For consumers who contacted iFit about the defect in a covered device prior to May 6, 2024, did not receive a free repair, and subsequently disposed of their device, iFit will compensate each class member with a coupon for 20 percent off (up to $600) toward the purchase of certain Nordic Track, ProForm or Workout Warehouse fitness equipment or services.
In addition to the aforementioned settlement benefits, any class member who, on or before May 6, 2024, paid for an iFit streaming subscription and lost access to the streaming content for one or more months because their device’s tablet stopped working, and contacted iFit for repairs but the company failed to repair or replace the tablet at no cost within a month of the request, will be eligible for 20 percent off a 12-month extension of that same subscription membership.
For the purposes of the settlement, an iFit device is considered to have “failed” should it be permanently stuck on a white screen displaying the iFit name and Logo bootloader screen; permanently stuck on a black screen displaying the text “API:3”; permanently stuck on the Android Halo screen; permanently stuck on a black screen with only the Bluetooth light turned on; displays the text “iFit>” and continuously reboots and displays only the flashing text “<iFit>”; permanently stuck on a screen displaying only a chevron; permanently stuck on a screen displaying only a flashing chevron; or permanently stuck displaying a blank white screen.
A final approval hearing is scheduled for November 7, 2024. If and when the deal receives final approval from the court, and any appeals or objections are addressed, iFit settlement money and benefits should begin to go out to eligible class members.
The official settlement website states that iFit encourages users to connect their fitness devices to the iFit network as soon as possible to confirm that their device is running the latest software.
“Connecting your device to the iFit network to download updates released after January 24, 2023, is the only way to ensure that your device received or will receive the remedy to the software causing the failure of the display consoles,” the website states.
Are you owed unclaimed settlement money? Check out our class action rebates page full of open class action settlements.
October 9, 2023 – iFIT Software Update Class Action Stayed Amid Settlement Discussions
All deadlines in the proposed class action detailed on this page have been paused pending settlement negotiations, according to court records.
Court records show that on July 24, 2023, the parties jointly requested a 90-day stay of further proceedings to allow them to “continue to explore alternative avenues in hopes of resolving this case.” According to the three-page request, the parties had attempted mediation on June 20 of this year and, as of July 24, “continue[d] to hold settlement discussions.”
The day after the request was filed, United States District Judge Colm F. Connolly granted the parties’ stipulation and ordered proceedings to resume on October 26, 2023.
ClassAction.org will update this page if and when more information becomes available regarding any reported settlement.
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A proposed class action alleges an automatic, mandatory software update pushed out by iFIT Health and Fitness has rendered the touchscreen monitors on the company’s products “totally inoperable,” leaving consumers unable to use the pricey machines.
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According to the 77-page case, iFIT, who sells in-home treadmills, stationary bikes, rowers and other equipment under the iFIT, NordicTrack, ProForm, Freemotion, Weider, Sweat, Vault and SpaceSaver brands, among others, did not inform consumers about the software update at issue, much less offer the option to accept or reject it.
The suit stresses that a consumer can only initiate and partake in a workout on iFIT equipment by using the mounted touchscreen console, many of which have allegedly been “stuck on error screens” as a result of the software update.
“The ability to stream iFIT classes to the equipment’s Consoles is the sole material distinguishing feature of the Class Devices, and the sole reason for the price premium paid for [the machines] when compared to similar fitness devices which are sold without iFIT,” the filing reads.
The lawsuit says iFIT has yet to fix the problem and instead suggested that consumers perform a “factory pinhole reset” of their machines. However, this remedy is ineffective as many users’ equipment remains uselessly bricked or otherwise shows a white screen, the suit claims.
When the factory reset fails to work, consumers have found it “nearly impossible” to reach a live iFIT customer representative, the lawsuit continues.
“One consumer reported that she has been on hold most of the day, and no one at iFIT actually answers the phone,” the filing reads.
The case claims at least one user was charged more than $625 by iFIT for a replacement touchscreen console. Another consumer, the suit says, reported that their machine’s screen went dead for more than three months.
The lawsuit alleges iFIT knew of the software update defect before placing its fitness equipment on the market and should have tested the update to make sure there were no issues.
“Defendant was the only party with the opportunity and ability to take that preventative measure,” the filing says. “Yet, Defendant made no effort to prevent or resolve the Defect prior to making Class Devices available for purchase.”
The lawsuit looks to cover all persons or entities nationwide who bought an iFIT device.
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