Hearing Help Express Placed Illicit Telemarketing Calls, According to Class Action

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A proposed class action lawsuit filed in Washington claims that Hearing Help Express, Inc. placed illicit telemarketing calls in an attempt to sell hearing aids.

The lead plaintiff in the case states that despite his number having been registered on the National Do-Not-Call Registry (DNC) for years, he still received multiple calls from Hearing Help in August and September 2019 advertising the company’s products. The plaintiff claims he never provided his consent to receive the calls, nor requested information about Hearing Help’s products.

According to the complaint, the defendant placed calls using an automatic telephone dialing system (ATDS) that was programmed to dial numbers sequentially and at random. The case includes one GlassDoor.com review from a former employee of the defendant in which the individual describes Hearing Help’s business practices as “[b]oiler room telemarketing for hearing aids.” From the case:

“The outbound sales operation [at Hearing Help] is run like a boiler room. Cheap leads are loaded into a dialer… About 98% [of people called] did not ask for information on hearing aids, so you spend most of your day wasting your time talking to people who don’t even have hearing loss.”

The suit claims that Hearing Help’s calls violated the Telephone Consumer Protection Act in that they were placed using ATDS technology to numbers on the DNC without recipients’ prior consent.