Fiverr Class Action Lawsuit Claims Freelancing Platform Conceals Added ‘Junk Fees’ Until Checkout

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A proposed class action lawsuit accuses Fiverr, Inc. of misrepresenting freelance service prices by hiding additional “junk fees” until checkout.

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The 15-page lawsuit claims Fiverr repeatedly advertises prices without fees as a consumer proceeds through the purchase process on the platform, which connects freelancers with users looking for various services. It is only at the final step of the transaction that the platform discloses an additional “service fee” on top of the listed cost, the suit contends.

The case alleges that Fiverr’s use of “drip pricing”—a misleading tactic whereby extra fees are presented late in the purchase process—has violated federal and state laws that prohibit “dishonest bait and switch advertising.”

The plaintiff, a California resident, says he purchased freelance design services through Fiverr’s platform in August 2024. As the man proceeded through the purchase flow, he was repeatedly shown that the service would cost $35, the complaint relays.

However, the filing asserts that just as the plaintiff reached the end of the transaction, Fiverr “smuggled in” a previously undisclosed $4.93 service fee, increasing the total price to $39.93.

The man claims that Fiverr’s deceptive conduct cost him time and money that he would not have spent had he known about the added service fee.

The Fiverr lawsuit looks to represent all California residents who purchased freelancing services on the company’s platform at any time since July 1, 2024.

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