Expedia Fails to Issue Refunds for Flight Cancellations as Promised, Class Action Lawsuit Alleges

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Expedia faces a proposed class action lawsuit filed by a California consumer who alleges the online travel agency failed to properly refund canceled airline tickets he booked on its website.

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The 14-page complaint accuses Expedia of failing to act promptly when flights are canceled and refunds are promised to consumers. The case also claims co-defendant JP Morgan Chase Bank, N.A. “knowingly and recklessly” takes advantage of Expedia’s delays by refusing to credit cardholders for flight cancellations.

“This deceptive practice has unjustly enriched [the defendants] by millions of dollars at consumers’ expense,” the case contends.

The plaintiff, a Chase credit card holder, claims he paid more than $5,200 for six plane tickets booked through Expedia.com in July 2024. The following month, Expedia notified the man that the flights were canceled, the filing says. A few days later, the plaintiff re-booked the air travel tickets, which were again canceled in September 2024, the complaint relays.

According to the lawsuit, the man immediately requested a refund from Expedia for the now-canceled flights, and the company confirmed via email that a full refund would be issued back to his Chase credit card within seven to 10 business days.

The filing says the plaintiff resubmitted his refund request after his initial inquiry was not processed within this timeframe. Per the complaint, Expedia once again emailed the man around October 6 stating that he would receive a full refund within seven to 10 business days. However, by October 20, the refund had still not been processed, the suit contends.

The plaintiff alleges he contacted Chase that day to dispute the Expedia charges, which the bank first agreed to credit back to the man’s account before later reversing its decision. In a December 10 letter, Chase informed the plaintiff that Expedia “isn’t required to credit your account because the charge took place too long ago” and that the disputed charges would be included in his next billing statement, the case claims.

The case argues that Expedia and Chase failed to properly investigate the plaintiff’s disputes and failed to account for delays they caused. As the filing tells it, the defendants violated the federal Fair Credit Billing Act, among other consumer protection laws, by committing multiple billing errors that went uncorrected and collecting erroneous charges.

The lawsuit looks to represent anyone who visited Expedia.com to purchase airline tickets that were subsequently canceled, were misled based on Expedia’s misrepresentations, and paid for charges that were not properly refunded by the company despite previous assurances.

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