Entrata Lawsuit Filed Over Alleged Failure to Address Disputes About ResidentVerify Tenant Screening Reports

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A proposed class action lawsuit claims Entrata has violated federal law by failing to respond to identity theft victims who dispute inaccurate information in its ResidentVerify tenant screening reports.

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The 18-page Entrata lawsuit alleges violations of the Fair Credit Reporting Act (FCRA), which requires credit reporting agencies like the defendant to reinvestigate information when a consumer disputes it as fraudulent and notify the sources of the data for correction. According to the complaint, Entrata “willfully and negligently” skirts these obligations to save money.

“Rather than comply with the FCRA’s reinvestigation and notice requirements for identity theft victims, Resident Verify tells consumers to, in essence, deal with it themselves,” the suit argues.

The case explains that Entrata’s ResidentVerify service sells screening reports about prospective tenants to property managers. These reports can contain details about consumers’ credit and financial histories, past evictions, criminal records and other personal information, the filing says.

The lawsuit was brought on by a Georgia woman who claims her apartment rental application was denied in March 2024 after the housing complex received a report from ResidentVerify that wrongly listed a past eviction. Per the filing, the allegedly false eviction information was the result of identity theft that the plaintiff had previously reported to the police.

The complaint says the woman emailed her dispute and a copy of the police report to ResidentVerify, which sent her the following template response:

ResidentVerify illegally failed to reinvestigate the disputed eviction report, provide the source of the information with details about the plaintiff’s dispute or timely delete or correct the inaccurate data, the suit contends.

“Resident Verify’s failure to comply with the requirements of the FCRA exacts serious consequences on consumers, including continued reporting of inaccurate information, deprivation of statutorily mandated information regarding the steps taken to investigate the dispute, lost time and resources expended in submitting ignored disputes, and emotional distress,” the case says.

The lawsuit looks to represent anyone in the United States and its territories who, within the past two years, sent a communication to Entrata or ResidentVerify, which the companies treated as a dispute, and was sent a response similar in form and content to the letter the plaintiff received.

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