Diversified Recovery Bureau, Plaza Services Collection Notice Caused Confusion, Lawsuit Says

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Diversified Recovery Bureau, LLC and Plaza Services, LLC are the defendants in a proposed class action filed by a Virginia consumer over suspected abuses of the Fair Debt Collection Practices Act (FDCPA). According to the lawsuit, the plaintiff was mailed a notice from Diversified Recovery regarding her debt supposedly owed to Plaza Services. That letter, the complaint argues, made it impossible for the plaintiff to determine the relationship between the two entities, as Diversified Recovery claimed to be collecting the debt, yet Plaza Services’ logo was at the top of the letterhead. 

The case goes on to take issue with the defendants’ statement in the same letter that “interest, late charges and other charges” that may vary from day to day could cause the plaintiff’s balance to increase. The plaintiff argues the defendants are aware her balance will not increase at all, and that stating such is “merely a deceptive and coercive collection tactic.”