Debt Collector Credence Resource Management Sued Over Robocalls

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Credence Resource Management, LLC was hit last month with a proposed class action alleging it violated the Fair Debt Collection Practices Act (FDCPA) and Telephone Consumer Protection Act (TCPA) by placing automatically-dialed, non-emergency “robocalls” to consumers’ cell phones in connection with the collection of debts. The case alleges the defendant placed the unwanted calls without first obtaining prior express consent to do so.

The suit claims the defendant boasts among its services a “cell phone finder” that can reportedly scrub phone numbers against service providers’ databases to flag individual numbers as belonging to a cell phone. According to the complaint, the defendant placed numerous calls to the plaintiff’s cell phone by way of automatic dialing technology in an attempt to collect a debt supposedly owed by an individual with the same name as the plaintiff.

“[The defendant] did not have [the plaintiff’s] prior express consent to make any calls to her cellular telephone number,” the case reads. “Rather, [the defendant] was attempting to reach a third party who is unknown to [the plaintiff], for the purpose of collecting a debt in default.”