Debt Collection Firm Accused of Sending Misleading Collection Letter to Florida Woman

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Pollack & Rosen, P.A. and an individual attorney have been named as defendants in a proposed class action lawsuit that claims the parties sent a Florida consumer a collection letter that violated provisions of the Fair Debt Collection Practices Act (FDCPA). According to the suit, the letter insisted that the plaintiff contact the defendants “upon receipt” to make payment arrangements and warned that her “cooperation is essential in order to resolve this matter promptly.”

The case argues that the defendants’ statements overshadowed the included information about the plaintiff’s right to dispute the alleged debt or request validation within 30 days of receiving the letter. The language in the notice, the complaint argues, “creates a sense of urgency” that was meant to discourage the plaintiff from exercising her FDCPA rights.

Furthermore, the case claims the letter was signed by the individual defendant, falsely implying that an attorney was meaningfully involved in the collection of the plaintiff’s debt when no attorney had reviewed the details of her account.