Customer Service Chat Co. 24/7 Named Alongside Best Buy, Delta Airlines in Data Breach Class Action

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Customer experience software group 24/7, Inc. joins Best Buy Co. Inc. and Delta Airlines, Inc. as defendants in a proposed class action filed over the companies’ alleged failure to not only safeguard customers’ payment card data, but to also provide timely and adequate notice that said information had been compromised in a Fall 2017 data breach. Filed in California, the 42-page lawsuit says 24/7 offers sales- and service-oriented software equipped with voice and chat services. Co-defendants Best Buy and Delta have used 24/7’s services since at least September 27, 2017—when the supposed data breach began. 

The case picks up on April 4, 2018, when Delta acknowledged that customers who used its 24/7-provided online chat services between September and October 2017 were subject to a data breach in which payment information was believed to have been compromised. On April 5, the lawsuit goes on, Best Buy made public that those who used its customer support chat services were also possible victims of a data breach affecting payment data. 

“This private Customer Data was compromised due to Best Buy’s and Delta’s, as well as their agent 24/7’s, acts and omissions and their failure to properly protect the Customer Data,” the suit insists.

Piggybacking on this allegation, the plaintiffs, residents from Texas and Oregon, claim the defendants could have prevented the data breach from happening in the first place and exacerbated matters in failing to disclose the breach until roughly six months after it had taken place.