Cox Communications Accused of Pulling Consumers’ Credit Reports Without Consent

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Cox Communications Inc. has been accused in a proposed class action of violating the Fair Credit Reporting Act (FCRA) by obtaining consumers’ credit reports without authorization “when the consumer is merely inquiring about potential service.” According to the lawsuit, the plaintiff called the defendant to ask about its services and pricing only to discover the next day that the company had initiated a “hard inquiry” on his credit report without his consent. From the complaint:

“Plaintiff and other consumers had their personal, private financial information impermissibly accessed in the absence of any written request for services, and without consent. The impermissible access of private and confidential information contained within a consumer’s credit report violates the privacy rights conveyed by Congress in enacting the FCRA.”