Consumer Alleges Kay Jewelers Violated CA Privacy Laws by Recording Debt Collection Call

New to ClassAction.org? Read our Newswire Disclaimer

A California man alleges in a proposed class action case that defendant Signet Group, Inc., better known as Kay Jewelers, has overstepped the state’s Invasion of Privacy Act by recording phone conversations with consumers without consent to do so. The complaint states the plaintiff received a call from the defendant in August 2017, during which a Kay Jewelers representative spoke with the man for roughly four minutes in an attempt to collect a supposed debt. During the exchange, the defendant never informed the plaintiff that the call was being recorded, the case says. 

“[The plaintiff] found [the defendant’s] clandestine recording to be highly offensive due to the delicacy of the topics discussed during said conversations,” the complaint reads. “Had [the plaintiff] received a recording disclosure at the outset of the call, as [the plaintiff] is accustomed to hearing, [the plaintiff] would not have discussed such private information with [the defendant].”