Class Action Claims Hilton Prints Too Much Payment Card Info on Customer Receipts

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Hilton Worldwide Holdings, Inc. is the defendant in a proposed class action lawsuit in which a Minnesota man claims the hotel chain operator printed more than the allowable number of payment card digits on his receipt.

According to the lawsuit, the Fair and Accurate Credit Transactions Act (FACTA) states that companies may print no more than the last five digits of a consumer’s credit or debit card number on a receipt. In violation of the statute, Hilton routinely includes the first four and last four digits of customers’ payment cards on printed receipts, the case alleges.

Moreover, the lawsuit argues that Hilton has been “repeatedly informed” of its obligation to truncate customers’ payment card information on receipts through its agreements with credit card issuers and banks, as well as in communications with trade associations and similar entities. Although the defendant was given until December 4, 2006 to comply with FACTA, Hilton has intentionally failed to do so, the suit alleges.

The plaintiff claims he was provided with non-compliant receipts after making several purchases at the defendant’s Hilton Fiji Beach Resort & Spa in December 2019. The lawsuit alleges Hilton’s practices have exposed the plaintiff and proposed class members to an increased risk of identity theft and fraud.

The case looks to certify a proposed class of consumers who received a printed receipt from the defendant within the past two years that displayed more than the last five digits of the customer’s payment card and/or the card’s expiration date.