Class Action Claims American Medical Response Secretly Records Calls

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A proposed class action lawsuit claims American Medical Response, Inc. illegally records phone conversations it has with consumers without their knowledge or consent.

Filed in California, the lawsuit alleges violations of a state law that prohibits the intentional recording of all communications involving cellular and cordless telephones. The plaintiff claims he received a call on his cell phone from American Medical Response in November 2018 during which he discussed private information such as his financial obligations, medical insurance, and legal representation. A few days later, the man says, he received another call, at which point he informed the defendant that he was filing for bankruptcy. At no point during either call did the defendant’s agents inform the plaintiff that the calls were being recorded, the suit says.

Sometime after the two calls, the case continues, the plaintiff’s counsel called American Medical Response and confirmed that “all calls are recorded.” The plaintiff says he was “shocked, upset and angry” upon discovering his calls had been secretly recorded.

The lawsuit seeks damages in the amount of $5,000 per violation for “[a]ll persons in California whose cellular telephone conversations were recorded without their consent by Defendant and/or its agent/s within the one year prior to the filing of the Complaint.”